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Airbnb gets into hotels, expands AI for host onboarding and customer support

Airbnb’s core business was letting users book a room or a whole property owned by someone else. In most cases, the host would be a house or a property owner, and you would get a stay with basic services such as a bed, a bath, and a kitchen. The company is now introducing hotels to its platform to drive new revenue and offer more options for travelers to book stays.

The company has been testing out hotel listings for a few months and is officially adding a filter to search for them in its app. Initially, the travel tech company is partnering with boutique hotels in 20 cities, including New York, Paris, London, Madrid, Rome, and Singapore.

Image Credits:Airbnb

Users will see a pop-up to look at hotels if they are searching for a stay for one or two nights in a city. They can also choose to see only hotels by applying a particular filter in the search. Airbnb said that it is offering a price match guarantee and would refund the difference in app credits if you find the listing at a lower rate somewhere else.

“There are a few examples of the types of trips for which a hotel is probably better suited, such as last-minute bookings, one-night stays, and business trips. What we’ve done in the Airbnb app is that when we can see you’re searching for that kind of stay, we can recommend hotels without sending you to another part of the app or tapping on another tab,” Jud Coplan, VP of marketing at Airbnb, told TechCrunch on a call.

For Airbnb, this is also an opportunity to offer stays to travelers in locations like New York City and Singapore, where short-term stays are barred. That regulatory workaround is no small thing: it effectively expands Airbnb’s addressable market into cities that had legislated it out — some of the most valuable travel markets in the world.

Property booking is just one part of the equation now for Airbnb. The company also wants users to book experiences and services, which were launched last year, during their trip as well. In the last few months, the company has launched grocery delivery to properties and airport pickup services. With its summer launch, Airbnb is adding luggage storage in over 15,000 locations. Plus, it will launch car rental services this summer.

The moves reflects a broader convergence happening across travel tech: Uber, long a ride-hailing company, has been expanding into hotel and trip booking, while Airbnb is now effectively entering the transportation business. Both companies appear to be pursuing the same destination — a single app that owns the traveler’s entire journey.

Image Credits:Airbnb

Within experiences, the company is adding visits with local guides for 3,000 landmarks. It is also adding more than 2,500 food experiences in the mix. With these offerings, Airbnb will try to compete better with Viator or GetYourGuide.

Airbnb is redesigning the app to accommodate all the different parts, such as stays, experiences, and services. On the home page, users will see suggestions for all categories. But they can switch to individual tabs and look at a particular offering, too.

While the company is not launching any official loyalty program, it will start offering Airbnb credits for the first car rental booking or up to 15% credit on hotel bookings. Having these credits might nudge people to use the app more, potentially testing the waters for a long-term loyalty program.

But, where is AI?

Several travel companies have added AI-powered itinerary builders or trip-planning tools. Airbnb has stayed away from this trend. In its latest earnings call, Airbnb CEO Brian Chesky said that a chatbot as an interface is not suited for travel.

“I think that the way in which we think about AI is how it can be used to help people find what they’re looking for more effectively and efficiently. And you see with this release that we have AI spread across a number of features across the app on the guest side and the host side,” Coplan said.

The company is using AI in some other tools. With this release, it will let hosts add their address and let AI fill in details for easy listing creation. On the customer side, it is introducing category tags such as location, amenities, and family-friendliness that let you skim through reviews related to the tag.

Image Credits:Airbnb

The company is also adding a tool that compares properties in your wishlist and shows AI-generated summaries to give you information about which property you can pick.

The biggest area Airbnb is applying AI to is customer service. It rolled out the AI bot to the U.S. last year and is now eyeing global expansion with support for 11 languages. Chesky said during the Q1 2026 call that the chatbot handles 40% of its queries. The updated support will also have interactive cards, such as a way to update your trip or solve other issues.

Image Credits:Airbnb

Airbnb said that later this year, it will start using a voice-based AI assistant that users can talk to on a call. It said that it is working with multiple partners for this product, but didn’t specify any names.

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Imperagen raises £5 million to use quantum physics, AI on enzyme engineering

Biotech company Imperagen announced on Thursday a £5 million ($6.7 million) seed round led by PXN Ventures, with participation from IQ Capital and Northern Gritstone. The company was founded in 2021 by Manchester Institute of Biotechnology scientists Dr. Andrew Currin, Dr. Tim Eyes, and Dr. Andy Almond and spun out of the university.

The startup seeks to improve enzyme engineering by making it faster, more efficient, and less costly than the slower, more physical, trial-and-error-focused process used now.

Imperagen is using three core technologies as it seeks to redefine enzyme engineering. Specifically, it uses a quantum physics-based simulation instead of trial-and-error enzyme mutations in a lab. Imperagen predicts the behavior of enzyme variants on a computer using advanced quantum physics modeling that can explore millions of mutations, the company said. Then it translates this information into its custom AI models, trained on the enzyme problems Imperagen seeks to explore. Finally, to retain its AI models, Imperagen uses robots and automation to generate experimental data, which is fed back to the AI model, in a process called closed-loop simulation.

Enzymes are incredibly important across many industries, especially in pharmaceuticals, as they are essential to drug development. Startups like Imperagen are hoping to speed up enzyme engineering because it can have a domino effect, making, for example, drug discovery faster and more efficient. Enzymes are also used in sectors like food, biofuels, and agriculture. Experts in sustainability are also looking to enzymes — and the AI technologies surrounding them — to make industrial production and manufacturing more sustainable. 

Others in this space include Biomatter, Cradle Bio, and Absci.

On Thursday, Imperagen also announced that Guy Levy-Yurista will assume the role of CEO. Speaking to TechCrunch, he said that right now, the process of enzyme engineering is falling short, where even many new AI-powered technologies can pass trial and error but fail when put into practice on an industrial scale.

Imperagen hopes its tech will make enzyme development “faster, more reliable, and more commercially accessible, helping companies bring better bio-based products to market without the long timelines and uncertainty that have traditionally held the field back,” he told TechCrunch. 

Levy-Yurista has a background in AI, life sciences, and enterprise technology. Though the founders will remain at the company, Levy-Yurista was brought in to help build out its new technologies, including a vertical AI infrastructure for biocatalysis (a process that accelerates chemical reactions using natural catalysts like enzymes), while scaling the startup’s AI strategy, commercial models, and industrial partnerships. 

The company has raised £8.5 million ($11.42 million) in funding to date and the fresh capital will be used to hire more AI specialists, put toward research and development, expand its experimental lab capabilities, and build a go-to-market function within the next two years. 

“Ultimately, Imperagen hopes wider use of engineered enzymes will help industries reliably produce products that are cleaner, safer and better for people and the planet, while also making commercial sense for the companies that adopt them,” Levy-Yurista said. 

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General Catalyst just led a $63M bet on India’s travel payments market

Scapia, an Indian startup that combines travel booking with co-branded credit cards and mobile payments, has raised $63 million in a funding round led by General Catalyst, with existing investors Peak XV Partners and Z47 also participating. The deal comes despite a broader slowdown in fintech dealmaking.

The all-equity round assigns the startup a post-money valuation of more than $500 million, according to a source familiar with the matter, more than doubling its valuation from around $200 million in April 2025. The four-year-old outfit has raised $126 million to date from investors.

That General Catalyst, one of the most prominent U.S. venture firms, is leading the round suggests that India’s travel-focused fintech market is drawing serious attention well beyond its home region.

The funding also comes as investors globally grow more selective in fintech bets after years of aggressive funding. In India, fintech funding remained largely flat in Q1 2026, while the number of deals fell by more than half from a year earlier as investors concentrated capital into fewer, larger deals, per a recent report by Tracxn. By contrast, the U.S. saw fintech funding grow sharply, driven by large rounds for a handful of companies in areas including AI and crypto infrastructure.

Investors are betting Scapia can benefit from growing demand among younger Indians for apps that combine payments and travel bookings. Founded in 2022 by former Flipkart executive Anil Goteti, the startup’s app combines co-branded credit cards, UPI-based payments, travel bookings, and commerce in one place. UPI — India’s government-backed real-time payments network and one of the most widely used digital payment systems in the world — is central to how younger Indians move money today.

Over the past year, Scapia said flight bookings on its platform grew nearly six times, while hotel bookings increased about eightfold, with smaller Indian cities driving a growing share of demand. Customer growth also rose sevenfold during the same period, the startup said, without disclosing absolute figures.

Scapia has seen strong adoption among younger travelers who increasingly want flexible travel rewards and integrated payment options instead of traditional credit card perks, Goteti said in an interview. He added that one-third of users now prefer airport dining and shopping rewards over lounge access.

“Lounges are getting quite crowded,” Goteti told TechCrunch. “People actually are looking for an experience outside the lounge.”

Scapia also offers a dual-network co-branded credit card using both Visa and RuPay — a government-backed Indian payment network — allowing users to access card payments and UPI-linked credit through a single statement, credit line, and repayment flow. Moreover, the startup partners with Federal Bank and BOBCARD to offer co-branded cards and plans to add another banking partner in the coming months, Goteti said.

The Bengaluru-based startup operates in a growing market for travel-focused financial products in India, competing with companies like Niyo — another Indian startup that combines banking and travel features — and travel platform Ixigo, while global fintech firms including Revolut are also eyeing the country.

Scapia, which has about 250 employees, said the fresh funding will go toward expanding its product offerings and hiring more AI-focused engineering and product talent as competition intensifies in India’s consumer fintech market.

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Truecaller gets into the eSIM business to diversify its revenue streams

Caller ID company Truecaller launched eSIM services for travelers. The launch comes as the company aims to bolster its balance sheet and diversify business amid dipping ad revenues.

The company said its plans will range from 1 GB over 7 days to 20 GB over 30 days. Initially, the launch will make the eSIM product available in 29 countries.

The list includes Italy, Sweden, Spain, France, Germany, Poland, Portugal, Romania, the Netherlands, Belgium, Ireland, Austria, Finland, the Czech Republic, Denmark, Hungary, the United States, the United Kingdom, Australia, Canada, New Zealand, Switzerland, Norway, Chile, Indonesia, Malaysia, South Africa, Egypt, and Nigeria.

Notably, the company’s biggest market, India, is missing from the list. This is likely due to the country’s strict telecom regulations. Previously, the country blocked Airalo and Holafly over concerns around fraudulent use.

Truecaller said it is working with global cellular connectivity provider Telna and telecom software provider Telness Tech to operate the eSIM platform.

Where there are other eSIM providers like Airalo, Holafly, Roamless, and NordVPN’s Saily, Truecaller thinks that its existing user base of over 500 million will prove beneficial for acquiring new users.

“The starting point is different from other players in the category. They have had to build their audiences from zero. We are offering travel eSIM inside our app that over 500 million people already use and trust every month,” Truecaller chief operating officer Fredrik Kjell told TechCrunch over email.

“These are established relationships, with a large number of people having used Truecaller for many years. That changes distribution and pricing,” said Kjell.

Kjell also said that this is a strategic move for Truecaller that makes the app more usable for users. This comes at a critical time for the company. Last week, the company slashed 70 jobs across many teams. Plus, it posted disappointing Q1 2026 numbers. Truecaller’s net sales dropped 27% to 362 million SEK ($39.34 million), and ad revenues declined by 44%.

The company is leaning into increasing subscription revenues with features like AI Assistant and Family Protection. During times when ad revenue is shaky, additional services like eSIM could provide newer money-making avenues.

As TechCrunch reported last year, eSIM adoption is on the rise thanks to travel and device compatibility. Investors are also interested in putting money into eSIM startups. Within the last 12 months, startups like Airalo, Roamless, Kolet, eSIMo, and Truley raised millions of dollars.

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