Tech
OpenAI COO says ‘we have not yet really seen AI penetrate enterprise business processes’
Earlier this month, OpenAI launched a new platform called OpenAI Frontier for enterprises to build and manage agents, but OpenAI COO Brad Lightcap said that businesses haven’t yet seen AI adoption at scale.
“One of the interesting things and some of the inspiration for the work we’ve been doing lately around OpenAI Frontier is we have not yet really seen enterprise AI penetrate enterprise business process,” the AI exec said on the sidelines of the India AI Impact Summit held last week in New Delhi.
“You’ve got really powerful AI systems that any person can use in their individual capacity. And enterprises are these highly complex organizations with a lot of people, teams, all having to work together, a lot of context. There are very complex goals that have to be achieved using a lot of different systems and tools.”
There is a lot of talk around AI agents taking over business processes and claiming that “SaaS is dead.” While these predictions have moved SaaS stocks at times, they haven’t really come true. In fact, Lightcap said OpenAI was a massive Slack user last year, indicating how much AI firms are still reliant on traditional enterprise software.
In January, OpenAI CFO Sarah Friar posted that the company’s revenue is on the rise, with the startup ending 2025 with over $20 billion in annualized revenue. Lightcap said that demand is strong, without sharing any numbers.
“We almost always find ourselves having to manage too much demand. We are still an organization that is growing, and so there is this global demand factor that we would love to be able to meet, and we are working as best as we can to be able to meet,” Lightcap said.
At the same time, OpenAI is thinking about how to quantify success in the enterprise. Lightcap said that OpenAI will try to measure Frontier’s impact based on “business outcomes, not on seat licenses.” (The company hasn’t yet shared pricing for Frontier.)
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“Frontier is a way for us to experiment iteratively with how to actually bring AI into the really messy and complex areas of businesses that I think if we get that right, we’re going to learn a lot about both businesses and also AI systems,” Lightcap noted.
Days after TechCrunch’s conversation, OpenAI partnered with consultancies like Boston Consulting Group (BCG), McKinsey, Accenture, and Capgemini to deploy its technology in an enterprise push. Even rival Anthropic launched plug-ins for finance, engineering, and design for enterprises to build agents based on Claude.
Meanwhile, the company doesn’t have a clear path of integrating recently acquired open source tool OpenClaw, but Lightcap said that it gives OpenAI “a glimpse into the future” where agents can do “almost anything you want them to be able to do on a computer.”
In keeping with the India AI summit, OpenAI has made a number of recent announcements around its business in the world’s largest market. The company said India was the second biggest user base of ChatGPT outside the U.S., with more than 100 million weekly users. Lightcap said that voice as a modality is picking up in India and enabling OpenAI to reach more people.
“Voice is so important here. And voice models now feel good enough and also good enough to run in low-latency and low-bandwidth environments, where you really can start to enable access to technology for a group of people who maybe were more disenfranchised than not,” Lightcap said.
The company also signed an enterprise contract for the usage of its tools and to deploy compute. Lightcap noted India is fourth in terms of enterprise seats in Asia, which is low for a populous country, and OpenAI has a lot of scope to expand there.
The AI company is also set to open two new offices in India in Mumbai and Bengaluru. However, these are likely to be sales and go-to-market offices. When I asked Lightcap if these offices would include technical talent, he said, “Never say never.”
There is also a fear of job impact, especially in countries like India, where the IT services and BPO (business process outsourcing) industry is prominent, as AI tools automate some of the tasks. In the past few weeks, Indian IT company stocks have dipped as the market is taking into account the fact that areas like coding might require fewer humans. Lightcap said that the company is being “grounded” in what it has observed in terms of jobs market.
“Our view is that over time, jobs will change. I think we don’t yet know where, how, or what, but it seems inevitable that work will look different in the future than it looks today. And that’s natural, that’s part of the business cycle. It’s part of the global and dynamic economy that we live in. And so I think what we have to do is be able to obviously have empathy for where jobs are changing at a high rate,” he noted.
Tech
OpenAI COO says ads will be ‘an iterative process’
Last month, OpenAI said that it is going to introduce ads to users of the free and Go tiers in ChatGPT. The company rolled out ads to U.S.-based users earlier this month amid criticism from rivals like Anthropic, which published a string of Super Bowl ads.
On the sidelines of the India AI summit, TechCrunch asked OpenAI COO Brad Lightcap about how the company is approaching ads. Lightcap said that the process is iterative and the company has to get user privacy and trust right.
“Well, this is going to be an iterative process for sure. This is something we are committed to getting right. What does that look like? It means obviously maintaining user trust at a very high level. It means getting privacy right,” Lightcap said.
He also noted that ads can add to the product experience of users if they are done right. He urged to give OpenAI a few months to see how the company fares in rolling out the product.
“It means really creating a delightful product experience. We think ads done right can be additive to a product experience. And so it’ll take iteration, it’ll take time, but we’re just starting out. So maybe give us a few months and see how it goes,” he said.
Lightcap didn’t specify if the company is thinking about rolling out ads beyond the U.S. market at the moment.
Earlier this month, Sam Altman hit back at Anthropic with a long post on X about the Super Bowl ads, calling the OpenAI rival “dishonest” and accusing them of making an expensive product that serves “rich people.”
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“More importantly, we believe everyone deserves to use AI and are committed to free access, because we believe access creates agency. More Texans use ChatGPT for free than the total number of people who use Claude in the US, so we have a differently-shaped problem than they do,” Altman wrote.
Various outlets have reported that OpenAI is charging $60 for 1,000 impressions, an unusually high rate. Last month, Adweek noted that OpenAI is asking for $200,000 of minimum commitment from advertisers. Earlier this week, The Information reported that Shopify is allowing its merchants to advertise on ChatGPT through its Shop Campaigns ad network, joining early testers like Target, Williams Sonoma, and Adobe.
Tech
Gemini can now automate some multi-step tasks on Android
Google on Wednesday announced a series of updates to its Gemini AI-powered features on the Android operating system, the most notable being a new way to use the AI to handle multi-step tasks like ordering an Uber or food delivery. These automations join other Gemini improvements shipping today, including an expansion of scam detection for phone calls and Circle to Search updates that now let you identify all the items on your phone’s screen.
The automations, explains Google, allow users to essentially offload their to-do list to Gemini. In practice, however, the types of things that Gemini can manage are still limited.
The company says that the feature, which is in beta, will initially support select apps in the food, grocery, and rideshare categories.
It will also be limited to the Gemini app on certain devices, including the Pixel 10, Pixel 10 Pro, and Samsung Galaxy S26 series. And it will initially be available only in the U.S. and Korea.

AI-powered automations could potentially go wrong, of course, so Google has added some protections. For starters, the automations can’t be kicked off without an explicit command from the device’s owner. As they run, you can watch their progress in real time and stop the task if it’s making a mistake or getting stuck. Google notes also that the automations take place in a secure, virtual window on your phone where they can only access limited apps, not the rest of the data on your device.
The feature ties into the growing trend of using AI to automate more tasks in users’ personal lives. ChatGPT, for instance, lets users create tasks that can be run on schedules or at specific times, as well as offering an agent that can complete a variety of computer-based tasks like navigating a calendar, generating a slideshow, or running code. Anthropic’s Cowork, meanwhile, brings the capabilities of its Claude AI to non-coding tasks, letting non-developers automate everyday file and task management. And, of course, an AI tool called OpenClaw recently went viral for its ability to manage everyday tasks like sending emails, managing calendars, checking into flights, and more.

Another Gemini update arriving now is the expansion of a Scam Detection feature for phone calls, which is becoming available on Samsung Galaxy S26 series devices in the U.S. (The feature is already offered on Pixel phones in the U.S., Australia, Canada, India, Ireland, and the U.K.) Google is also using its Gemini on-device model to detect scam texts in the U.S., Canada, and the U.K. on Pixel 10 series devices, and soon on the Galaxy S26 series phones, as well.
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Finally, Google says its Circle to Search feature, which lets you use gestures like scribbles and circling to initiate searches, can now search for everything you’re seeing on the phone screen, not just a single object. That means you can search every item of clothing and every accessory in an outfit you like, or learn more about a group of things and the related topic on the screen.

Google has been steadily releasing Gemini updates to its Android ecosystem at regular intervals through new operating system updates and updates targeted toward its flagship phone, the Google Pixel, via its frequent updates known as Pixel Drops. Meanwhile, Apple has been struggling to release a more comprehensive AI feature set, which is set to include an AI-powered Siri — a launch that was recently pushed back again to later in the year.
Tech
Waymo to begin testing in Chicago and Charlotte
Waymo is bringing its robotaxis to Chicago and Charlotte as part of its push to continue scaling autonomous vehicles, the company said Wednesday.
Starting today, Waymo will begin manual mapping and early data collection to lay the groundwork for operations in those cities. Waymo usually enters a new city by first conducting months of manual driving and mapping to understand local road conditions, traffic patterns, and edge cases before gradually introducing autonomous testing and eventually fully driverless operations.
While Charlotte — with its suburban-style layout and mild weather — may be an easier use case, Chicago’s harsh winters, heavy traffic, and dense urban complexity would be more of a challenge for Waymo. Operating there successfully would strengthen Waymo’s case that its system is nationally scalable. It also gives Waymo another shot at a northern city after New York dropped a proposal that would have allowed commercial robotaxi pilots in parts of the state.
The news comes the same week Waymo began offering commercial driverless operations in Dallas, Houston, San Antonio, and Orlando, bringing its total city count to 10.
Aside from Chicago and Charlotte, Waymo is also testing and planning to launch in Denver, London, and Washington, D.C., among other cities. The Alphabet-owned autonomous vehicle company earlier this month clinched $16 billion in funding to expand internationally.
