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WhatFix raises a whopping $125M for its in-app user guides

Digital transformation — upgrading a company’s legacy apps and processes with new tech — has long been a buzzy and lucrative business. But the pandemic supercharged the market.

Covid pandemic lockdowns and the widespread move to work-from-home spurred brands relying on old technology to modernize their organizations. According to Statista, worldwide spending on digital transformation reached $1.85 trillion in 2022, up more than 16% from the previous year.

WhatFix is among the digital transformation firms that have benefited enormously from the boom. The San Jose-based company, which offers a platform that demos how to use third-party software, this week closed a $125 million Series E round led by Warburg Pincus.

CEO Khadim Batti says that the round, which also had participation from SoftBank’s Vision Fund 2, values WhatFix at a figure 50% higher than its Series D valuation in 2021. WhatFix never disclosed that valuation, but my colleague Ingrid Lunden ascertained that it was close to $600 million. We can assume, then, that the Series E brings the company’s valuation to around $900 million.

Batti co-launched WhatFix with Vara Kumar in 2013 after the pair met while working at Huawei. The Chinese electronics giant had just opened an office in India, near the founders’ home cities.

WhatFix wasn’t an overnight success. Batti and Kumar originally tried building a business around a search engine optimization tool called Search Enabler, but roadblocks kept arising — including user confusion. Few customers knew how to implement the tool’s suggestions, Batti says.

“The recommendations were generally quite basic, such as the webpage not having a title, but customers didn’t know how to use applications like WordPress to correct the error,” he told TechCrunch. “Most were small businesses without technology know-how.”

Out of this early failure sprang inspiration. Batti and Kumar decided to pivot to try their hands at a different challenge: teaching people how to use new software.

Together, the two entrepreneurs built WhatFix, which provides on-screen tutorials for around 750 apps, drawing on a database of tens of thousands of pages of documentation. The platform effectively “lays” on top of desktop and web apps to provide guidance for onboarding, suggested actions, and self-service support.

WhatFix
WhatFix’s back-end monitoring dashboard.
Image Credits: WhatFix

“We’re able to provide single-line answers from existing knowledge repositories and present them right inside software applications, in the flow of users’ work,” Batti explained.

Batti says that WhatFix has over 10 million users and 700 customers, including Shell, Microsoft, Schneider Electric, Cisco, and the EU’s European Centre for Disease Prevention and Control. The company’s annual recurring revenue grew 4.5x year-over-year this year, driven by sales of its software-as-a-service plans, he says.

WhatFix occupies the software segment known as digital adoption platforms, or “DAP.” DAP is massive; Gartner predicts that 70% of organizations will use a DAP by 2025. DAP vendors were generating roughly $646 million in revenue combined in 2022, and VC investments in DAP grew sixfold to $470 million that same year.

With the competition getting fiercer — SAP this month paid $1.5 billion to acquire DAP platform WalkMe — WhatFix is doubling down on expansion and diversification, Batti said.

Since its last funding round, WhatFix has rolled out connectors for customer relationship management and enterprise resource planning software, as well as a monitoring dashboard for managers to view app engagement metrics. (Batti says that these products now make up 15% of WhatFix’s revenue.) WhatFix has also doubled its already-massive workforce to over 960 employees to open new offices in Singapore, Germany, Australia, and India.

Looking ahead, WhatFix, with its $280 million in total capital raised, plans to make strategic acquisition (adding to the acquisitions of Airim, Nittio Learn, and Leap.is it has made over the last four years) and invest in product development. Like practically every company these days, WhatFix is keeping a pulse on generative AI; Batti says that WhatFix is experimenting with automated “agents” that can take actions inside certain apps, akin to robotic process automation.

“Looking ahead, the DAP market is expected to evolve toward more AI-driven, personalized experiences with deeper enterprise system integration,” Batti said. “We’ve been very disciplined with our now-$265 million capital, and our ability to grow profitably while expanding within our customer base has helped us maintain strong financial health.”

Is an IPO in WhatFix’s future? Batti wouldn’t say. But he did note that funder Warburg Pincus has a “proven track record in guiding companies to IPO and operating with public companies positions.” Take that how you will.

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Founder of Shark Tank-backed startup Scholly sues his acquirer Sallie Mae

When Chris Gray sold his Shark Tank-backed scholarship search startup Scholly to Sallie Mae in 2023, he thought he had it all. Now he’s suing the student loan giant for wrongful termination and alleging that it’s selling the data his app collected, which includes personal info on minors, without properly informing users. 

Gray co-founded the company a decade prior with the hope of helping students more easily find college scholarships that were going untapped. Within two years, he nabbed sharks Daymond John and Lori Greiner as investors after an appearance on the show

With the acquisition, Gray became one of the few Black venture-backed fintech founders to exit their company, despite receiving some blowback that he was “selling out.” “I think being one of the first Black tech companies to get acquired by a bank, that’s really a big achievement,” he said at the time. 

He took a vice president role at Sallie Mae and expected to settle in nicely at his new gig, while helping scale Scholly and making it free to use, he said in an exclusive interview with TechCrunch.

What happened next is detailed in Gray’s lawsuit against Sallie Mae in Delaware Superior Court, and in a whistleblower complaint he submitted to the Securities and Exchange Commission, both of which he filed earlier this month. 

He alleges Sallie Mae laid off his employees, including his co-founders, and then went back on promises that it wouldn’t sell the users’ data, according to a TechCrunch review of both filings. He claims the company fired him a year after the acquisition when he tried to raise concerns about data privacy issues. Gray is seeking backpay and punitive damages in the suit, plus legal costs. 

Gray told TechCrunch that before he agreed to the sale, he believed Sallie Mae would be prohibited from disclosing or selling non-public personal information about Scholly customers to third parties because it was a federally regulated financial institution.  

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Now he alleges that his acquirer got around any such regulations by putting Scholly into a subsidiary that is selling the data — including age, gender, race, and other indicators of an individual’s financial need — to third parties like universities and advertisers, possibly without students’ full awareness.  

“I sold Scholly to a regulated bank because I believed it would protect the students who trusted us,” Gray told TechCrunch. “Instead, I watched the company build a non-bank subsidiary to do things the bank itself can’t legally do: sell student data. That’s not the company I thought I was joining.”  

Sallie Mae denied Gray’s allegations, calling them “without merit” and declined to answer TechCrunch’s questions about its data privacy practices. 

“While we don’t comment on pending litigation, it’s unfortunate a former employee is making false accusations about our company following his departure nearly two years ago. We plan to vigorously defend ourselves against these claims which are without merit or substance,” Rick Castellano, the company’s vice president of corporate communications, said in an email.  

Asked which specific accusations were “false,” Castellano declined to comment. 

From Alabama to Shark Tank

Gray grew up low-income in Birmingham, Alabama, with a single mother and two siblings. He felt the barriers to higher education were “real and immediate” for someone like him.  

Aside from being expensive, he felt he lacked access to information to help him make proper decisions about where to go and how to afford it, a pressure that only compounded after his mother lost her job in the 2008 recession.  

“That experience shaped how I thought about the scholarship system later,” he recalled, saying he began to view education and scholarship as “a problem of access rather than a problem of merit.”  

As a teenager, when the time came for him to apply for scholarships, he found the process fragmented and inefficient, he said. There was no centralized search for him to find opportunities, and when he did find a website with scholarship options, there were thousands of listings, but no reliable way to filter to see what he was actually eligible for. Not to mention the scams and outdated listings that persisted on some sites.  

Still, he applied to about 75 scholarships over the course of seven months using public computers and the internet at the library, and won around $1.3 million in scholarship funding, including from the Bill and Melinda Gates Foundation and the Coca-Cola Scholars Foundation.  

He studied economics and entrepreneurship at Drexel University and met students facing a familiar roadblock. “Students kept asking for help finding scholarships,” he told TechCrunch. “The funding existed with hundreds of millions of dollars unclaimed each year, but the search process was broken.”  

He started mapping out the eight core criteria that determined scholarship eligibility — age, location, major, GPA, race, gender, field of study, and financial need. 

“That became the foundation of Scholly’s matching algorithm,” he said.  

During his senior year, Gray, alongside Nick Pirollo and Bryson Alef, whom he met as Coca-Cola Scholars, officially launched Scholly in 2013. For just $0.99 a month, students could use the platform and filter by eligibility criteria. “That price kept the business sustainable without having to sell data or run ads,” he said.  

Scholly switched to a freemium model after Gray pitched the idea on Shark Tank. The sharks clamored over his idea in what became the “worst fight in Shark Tank history,” according to one of the hosts who invested. Scholly grew to 5 million users and made more than $30 million in cumulative revenue, Gray said. 

In March of 2023, Sallie Mae’s corporate development team reached out to Scholly. The bank had just bought the scholarship organization Nitro College a year prior and was trying to move more into the scholarship and college-planning space. “It was a natural fit,” Gray said, of why the student loan institution wanted Scholly.  

Sallie Mae bought Scholly in July 2023, brought Gray and his co-founders on board as employees, and made Gray a vice president of product management. 

In addition to promising that it would “make Scholly free for all students, families, and other users,” Sallie Mae CEO Jon Witter said in 2023 that the acquisition “allows us to harness and build on Scholly’s innovative technology to unlock future strategic growth opportunities.” 

Sallie Mae vs. “Sallie” 

For Gray, the canary in the coal mine came one year after Scholly’s acquisition.  

He alleges in the suit that Sallie Mae laid off the Scholly founding team, including his co-founders, in July 2024. Around this same time, Gray claims he heard Sallie Mae executives discuss plans for selling Scholly user data in meetings.  

Gray alleges executives told him his position was safe, and that the company was just restructuring. But when he went on to raise further concerns about the possible selling of Scholly data, he claims in his suit he was fired before a scheduled meeting with Witter, the CEO, where he planned to discuss those issues.  

After his departure, around December 2024, Sallie Mae launched “Sallie.com.” This website describes itself as an “education solutions company,” and became home to the Scholly platform. It is separate from the website for Sallie Mae, which is home to the bank that makes student loans. 

The Sallie.com website says it’s owned by an entity called SLM Education Services, LLC. Gray contends in his lawsuit and whistleblower complaint that Sallie Mae is using SLM Education Services in order to sell the personal data collected by Scholly, since it is not a closely regulated financial services company like the Sallie Mae banking arm. 

Sallie.com discloses that it sells the following customer data in its privacy policy to third parties: name, phone number, email addresses, age, race, gender, education records, and geolocation data. The third parties it sells this information to, it says, include ad networks, educational institutions, brands, and companies dedicated to reselling consumer data.  

Sallie Mae also pays Sallie “for the referrral of student loan customers,” according to the Sallie.com “About” page. 

Gray argues in his complaints that the Sallie.com website may be easily confused with the official Sallie Mae website because of similar layouts and “sallie” logos, increasing the risk that students may hand over personal data to what they believe to be a bank.  

Gray’s suit goes on to allege that Sallie Mae used Scholly user data to create something called Backpack Media in March, which it bills as a “first-to-market education media network” that “offers brands efficient, scalable access to highly desirable, hard to reach audiences – Gen Z, Gen Alpha, and those involved in their purchasing decisions,” according to a Sallie press release.  

Castellano declined to comment on Backpack Media’s sources for data.

This would not be the first time a Salle Mae-affiliated company has been accused of deceptive or misleading behavior.  

A company called Navient, which split from Sallie Mae in 2014, has faced restitution orders from the Federal Deposit Insurance Corporation, Department of Justice, and the Department of Education for overcharges. It was sued by the Consumer Financial Protection Bureau and reached a $1.85 billion settlement with 39 attorneys general for over what the attorneys general described as predatory student loans.  

Gray said he knew of these past legal issues, but that he doesn’t regret the sale of Scholly as it helped make the platform free for every student. In fact, he said if he could, he would make the same decision to sell all over again. 

“But I’d also raise the same concerns again,” he said. “Because I believe we should live in a system where an executive can speak up and change the course of a company in line with the law and fair business practices.”

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Lovable launches its vibe-coding app on iOS and Android

Apple’s recent crackdown on vibe-coding apps hasn’t held up Lovable’s launch of its no-code AI app builder, which is now available as a mobile app on Apple’s and Google’s app stores.

The vibe-coding startup’s new mobile app is being pitched to would-be app builders as a way to code on the go via voice or text AI prompts that let you capture your ideas as they pop into your head. That means you can kick off Lovable to work on your random app idea from anywhere, letting its agent run autonomously after receiving your input.

The new app will also allow you to switch back and forth between your computer and phone to pick up where you left off on a given project and receive notifications when a build is ready for review.

The app’s arrival comes shortly after Apple addressed what vibe-coding apps can and can’t do on its App Store. The tech giant recently blocked updates to popular vibe-coding tools, including Replit and Vibecode, for violations of its developer guidelines.

Simply put, Apple wasn’t banning vibe-coding apps themselves, but it won’t allow apps that download new code or change their functionality, as that presents a security risk to end users. (It also means that Apple’s App Review team can’t properly vet the app during the approval process.)

Apple also temporarily removed the vibe-coding app Anything from the App Store for similar reasons, but the app returned after making changes earlier this month.  

To comply with Apple’s rules, the vibe-coding apps are no longer able to run their generated apps inside the host app. Instead, those app previews were moved to web browsers.

Lovable has also seemingly complied with these rules as its new app touts the ability to turn ideas into “working websites or web apps.”

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Australia forces Big Tech firms to pay for news or face a 2.25% tax

Australia is getting serious about making Big Tech pay for news. The country’s government unveiled draft legislation on Tuesday that would require companies like Meta, Google, and TikTok to pay for the journalism they aggregate or reshare, or face a levy on their local revenues.

Communications minister Anika Wells said at a press conference today: “People are increasingly getting their news directly from Facebook, from TikTok, and from Google.”

The proposed law, called the News Bargaining Incentive (NBI), would impose a 2.25% levy on the Australian revenues of the three platforms unless they strike commercial deals with local news publishers. Plus, the more deals they make with media outlets, the less they pay. If enough agreements go through, that effective rate drops to 1.5%, which could generate between A$200 million and A$250 million back into Australian journalism.

“Journalists are the lifeblood of Australia’s media sector, playing a vital role in keeping communities informed about the news that matters to them,” Prime Minister Anthony Albanese said in a statement.

It is the country’s second attempt to force Big Tech to fund journalism. The Australian government introduced the News Media Bargaining Code, which officially came into effect in 2021, requiring platforms like Google and Meta to pay news publishers. But the original version had a flaw that Big Tech companies could simply remove news from their platforms to avoid paying. Meta did that in 2024, and that move, reportedly, triggered widespread job cuts across Australian newsrooms.

Meta’s decision to pull news content in 2024 left a pretty obvious gap in Australia’s media rules. The NBI is the government’s attempt to fix it, and this time, there’s no workaround. Platforms get taxed whether they carry news or not. The Albanese government first announced the NBI in December 2024 as a replacement for the existing 2021 Code, and the draft legislation finally landed today.

TikTok’s inclusion marks a notable expansion from the Code. And the draft legislation explicitly excludes AI services. Assistant treasurer Daniel Mulino said at today’s press conference that AI “is not included in the scope of this measure” because “AI is currently being examined through a range of other policy forums, including, for example, the work on copyright being led by the Attorney-General.”

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The Trump administration has consistently opposed digital services taxes on U.S. tech companies, repeatedly threatening tariffs against countries that push ahead with them. Most recently, Trump has warned the U.K. that it could face steep tariffs unless London drops its digital services tax on U.S. tech giants that derive value from British users, including Google, Meta, and Apple.

When a journalist asked about the pushback from the White House, Albanese said at the press conference, “We’re a sovereign nation, and my Government will make decisions based upon the Australian national interest. We do that right across the board.”

If passed in Australia, platforms have until July to comply, the same date the levy kicks in.

Australia isn’t alone in this fight. Canada, Brazil, and the EU have all taken on Big Tech over news, with mixed results. Canada’s 2023 law prompted Meta to pull news from its platform entirely. Brazil’s bill has been stuck in legislative limbo since 2019. The EU has rules on the books, but enforcement varies widely. South Africa may offer the clearest blueprint — regulators there brokered direct deals with Google, Meta, TikTok, and Microsoft, securing roughly $40 million for local news outlets over five years.

Meta, Google, and TikTok did not immediately respond to requests for comment.

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