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Drivers in fatal Ford BlueCruise crashes were likely distracted before impact

Two drivers involved in fatal crashes in 2024 while using Ford’s BlueCruise hands-free driving system were likely distracted in the moments before impact, according to new information released Wednesday by the National Transportation Safety Board (NTSB).

The safety board released documents for each crash and announced it will hold a public hearing on March 31 in Washington, D.C., where it will discuss the findings and likely issue recommendations to Ford. The NTSB is an independent federal agency that investigates transportation accidents but doesn’t regulate the industry. The agency is expected to release a final report in the weeks following the March 31 hearing.

The crashes triggered an investigation not only by the NTSB, but also by the National Highway Traffic Safety Administration (NHTSA). The NHTSA, which is a safety regulator, said in early 2025 it had determined BlueCruise has limitations in the “detection of stationary vehicles in certain conditions” and upgraded the probe; the regulator sent Ford an exhaustive list of questions as part of that probe in June 2025, which the company answered in August. The investigation is ongoing.

Ford has maintained through all this that BlueCruise is a “convenience feature” and that drivers must always be ready to take control of the vehicle. It also warns drivers that BlueCruise is “not a crash warning or avoidance system.” Buyers of new Ford vehicles can purchase BlueCruise for a one-time fee of $2,495 or a $495 annual subscription, according to the company.

That said, the NTSB’s investigation — and the hearing later this month — will likely put more of a spotlight on how companies like Ford communicate what purpose these driver-assistance systems are supposed to serve and how to ensure they’re being used properly.

Distracted driving is a theme that has come up in various other investigations into other popular driver-assistance systems like Tesla’s now-retired Autopilot and its Full Self-Driving (Supervised) software. The NTSB’s prior investigation into a 2018 Autopilot-related death made particular note of distracted driving.

“In this crash we saw an over-reliance on technology, we saw distraction, we saw a lack of policy prohibiting cell phone use while driving, and we saw infrastructure failures, which, when combined, led to this tragic loss,” NTSB chairman Robert Sumwalt said at the time in reference to the 2018 crash.

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The first crash

The BlueCruise crashes took place in early 2024. The first one occurred in February that year in San Antonio, Texas. The driver of a 2022 Ford Mustang Mach-E was traveling in the center lane of Interstate 10 when he crashed into a stationary 1999 Honda CR-V at around 74 miles per hour. The Ford driver was using BlueCruise just before impact, which happened at 9:48 p.m. local time. The Ford driver had minor injuries, while the Honda driver died as a result of injuries sustained during the crash.

New information released by the NTSB on Wednesday shows that the Ford’s camera-based driver-monitoring system registered the driver as looking at the main infotainment screen in the five seconds before the crash. The driver-monitoring system only detected him looking at the road for a few fractions of a second at about 3.6 seconds before the crash, and again at about 1.6 seconds before the crash. He received two visual and auditory alerts to watch the road in the 30 seconds before the crash but did not brake before impact.

The documents show that the driver told the San Antonio Police Department that he had been using the vehicle’s navigation system to travel to a charging station. One of the reports states that “he may have looked at the center screen console because directions to the charging station were displayed there.”

It’s possible he was nodding off before the crash, but nearly impossible to say for sure, based on the information released Wednesday. Ford’s system captured a still image of the driver two seconds before the crash, which the NTSB says shows him “sitting upright and facing forward, with his head resting (or nearly resting) on the headrest and slightly rotated to the right.” The driver obtained an attorney after the police interviewed him, and the attorney declined to allow him to speak with the NTSB.

The second crash

The second fatal BlueCruise crash happened in March 2024 in Philadelphia. The driver of a 2022 Mach-E was traveling on Interstate 95 at 3:16 a.m. local time when she crashed into a 2012 Hyundai Elantra, which was stopped on the left side of the road. The Elantra hit a 2006 Toyota Prius that had stopped in front of it.

Those two drivers were friends and had stopped for an unknown reason, and the Prius driver had gotten out of his car and was standing to the left of the Elantra. Both the Elantra and Prius drivers died, while the Mach-E driver sustained minor injuries.

The driver of the Mach-E, a 23-year-old woman named Dimple Patel, was intoxicated at the time, according to the local police. In late 2024 she was charged with DUI homicide. She was traveling at about 72 miles per hour before the impact despite being in a construction zone limited to 45 miles per hour. Zak Goldstein, a lawyer for Patel, told TechCrunch on Wednesday that the case is still pending and that a trial date has not been set.

The new NTSB documents show that the driver-monitoring system in Patel’s car registered her eyes being “on-road” for the full five seconds before the crash. But the photograph taken two seconds before impact appears to show her holding a phone above the steering wheel and almost totally out of view of the driver-monitoring system.

Ford did not immediately respond to a request to questions about whether it was aware of this potential shortfall of its driver-monitoring system, or if the company has done anything to mitigate it.

What about automatic emergency braking?

Modern Ford vehicles are equipped with a forward-collision warning (FCW) system and automatic emergency braking (AEB), which are separate from BlueCruise.

In addition to warning that BlueCruise is “not a crash warning or avoidance system,” Ford also warns owners in fine print that FCW and AEB are “driver-assist” features that are “supplemental,” and “do not replace the driver’s attention, judgement, and need to control the vehicle.”

That may be because Ford sees real limitations in the capabilities of the technology that powers these systems — a mix of cameras and radar sensors.

The NTSB says in one of the reports about the Texas crash that it held meetings with Ford staff about “AEB response to stationary targets in conditions similar to this crash.”

The Ford employees told the NTSB that, “[b]ased on the functional limitations of the industry’s sensing technologies, coupled with the scenario of vehicle travel speed, nearby vehicle maneuvers & environmental factors, Ford would not expect the current generation of radar-camera fusion AEB systems to detect and classify a collision target with enough confidence for the AEB system to respond.”

To that end, the NTSB noted in the documents released Wednesday that no vehicle subsystem applied any braking in either of the fatal crashes.

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ElevenLabs lists BlackRock, Jamie Foxx, and Eva Longoria as new investors

Voice AI company ElevenLabs revealed new investors that are part of its $500 million Series D fundraise, which was first announced in February. The additions include institutions such as BlackRock, Wellington, D.E. Shaw, and Schroders; enterprises like Nvidia, Salesforce Ventures, Santander, KPN, and Deutsche Telekom; and individual investors such as Jamie Foxx, Eva Longoria, and Squid Game creator Hwang Dong-hyuk.

The startup also noted that it surpassed $500 million in ARR (annual recurring revenue), after ending last year with nearly $350 million in ARR. The company’s co-founder and CEO, Mati Staniszewski, said last month that ElevenLabs added $100 million in net new ARR in Q1 2026, ending the quarter at roughly $450 million in ARR.

The company has also accelerated its valuation rapidly, growing from $6.6 billion last September to $11 billion this February.

“Voice is the highest-stakes channel for any customer interaction, and the bar for quality, latency, and security is extremely high. ElevenLabs is not just a category leader – it is becoming a foundational enabler of Deutsche Telekom’s broader Industrial AI vision. From voice-as-a-service to multilingual automation and in-network AI agents, we believe the company is uniquely positioned to reshape how businesses interact with customers across all channels,” Karine Peters, managing director at Deutsche Telekom’s venture arm T.Capital, said in a statement.

In the past quarter, the voice AI company has signed enterprise contracts with the likes of Deutsche Telekom, Revolut, and Klarna.

ElevenLabs said that, besides the fundraising, it also closed a $100 million tender, a second in roughly six months after the company issued one last September. Staniszewski said in a blog post that the company will give an opportunity to retail investors to invest in ElevenLabs through Robinhood Ventures, but didn’t provide details about the program.

Staniszewski noted that consumers won’t trust systems that sound robotic or “interact strangely” and emphasized the importance of building “human-level AI voice models.” Last month, the company acquired the team from Polish voice AI startup Papla to bolster its research team.

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Kaspersky suspects Chinese hackers planted a backdoor into Daemon Tools in ‘widespread’ attack

Security researchers at Kaspersky say they have identified a malicious backdoor planted in the popular and long-running Windows disc imaging software, Daemon Tools. 

The Russian cybersecurity company said on Tuesday that data collected from computers around the world running the Kaspersky antivirus software shows a “widespread” attack is under way, targeting thousands of Windows computers running Daemon Tools.

The hackers, whom Kaspersky has linked to a Chinese-language speaking group based on an analysis of the malware, used the backdoor in Daemon Tools to plant additional malware on a dozen computers across the retail, scientific and manufacturing sectors, as well as government systems. Kaspersky said the hacking of these specific computers implied a “targeted” effort. 

The company said the targeted organizations are located in Russia, Belarus, and Thailand.

Kaspersky said the backdoor was first detected on April 8.

Kaspersky said it had contacted Disc Soft, the company that maintains Daemon Tools, but did not say if the developer responded or took action. Kaspersky said the supply chain attack is “still active,” suggesting that the hackers can still plant malware on thousands of computers running the disc imaging software.

This is the latest in a string of so-called “supply chain” attacks that have targeted developers of popular software in recent months. Hackers are increasingly taking aim at the accounts of developers who work on widely used code and software, and abusing that access to push malicious code to anyone who relies on the software. This approach lets the hackers break into a large number of computers at once when their malicious code is delivered as a software update.

Earlier this year, hackers associated with the Chinese government hijacked the popular text editing software Notepad++ to deliver malware to a number of organizations with interests in East Asia. Security researchers also warned of another attack last month targeting users who visited the website of CPUID, which makes the popular HWMonitor and CPU-Z tools.

TechCrunch downloaded the Windows installer from Daemon Tools’ website, and the file appeared to contain the backdoor when we checked it with the online malware scanner service VirusTotal.

It’s not known if the macOS version of Daemon Tools was compromised, or if other apps made by Disc Soft are affected.

When contacted for comment, a Disc Soft representative said they are “aware of the report and are currently investigating the situation.”

“Our team is treating this matter with the highest priority and is actively working to assess and address the issue. At this stage, we are not in a position to confirm specific details referenced in the report. However, we are taking all necessary steps to remediate any potential risks and to ensure the security of our users,” the representative said.

Do you know more about the cyberattack targeting Daemon Tools users? Did you receive an antivirus alert saying you were affected? We want to hear from you. To contact this reporter securely, reach out via Signal username zackwhittaker.1337.

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Etsy launches its app within ChatGPT as it continues its AI push

Etsy announced Tuesday the launch of its native app within ChatGPT, opening up a new way for shoppers to explore its catalog of over 100 million listings.

The new experience is designed to move beyond the limitations of traditional keyword queries. Instead of typing something like “wooden coffee table,” then scrolling and adjusting filters, users can now express what they’re looking for in natural language. For instance, “Help me find a Mother’s Day gift under $100 for my mom who loves gardening.”

Now live in beta, the feature allows users to tag @Etsy directly within a prompt. From there, the Etsy app in ChatGPT surfaces relevant product listings that users can browse, compare, and click through to Etsy for additional details or purchase.

This isn’t Etsy’s first experiment inside ChatGPT. Back in September, Etsy became an early partner in ChatGPT’s Instant Checkout integration, which let users buy products directly inside the chat interface. However, the initiative ended in March, suggesting it didn’t perform as OpenAI had hoped. It was reported that Etsy didn’t see a large volume of sales from the integration, leading Etsy to start building a native app within ChatGPT instead. 

Alongside this launch, Etsy also revealed it’s testing a beta conversational search experience within its platform, specifically geared toward helping users find gifts. The gift assistant acts as a personal shopper, offering a guided, conversational way to discover ideas, narrow down preferences, and surface relevant products.

Image Credits:Etsy

This builds on Etsy’s broader AI push, which includes an AI-powered discovery experience featuring curated collections and a suite of seller tools, including a tool that helps generate product titles and descriptions, as well as a writing assistant to help draft messages to buyers. In 2024, Etsy introduced a new “Designed” label to identify AI content, part of an effort to increase transparency as AI-generated artwork becomes more prevalent on the platform.

The news of a ChatGPT integration comes a week after Etsy reported its Q1 2026 earnings, surpassing revenue expectations with $631 million, and marketplace gross merchandise sales were up 6% year over year. Notably, active buyers increased for the first time in two years to 86.6 million. Etsy also touted 5.6 million active sellers on the platform. 

In February, the company announced it was selling Depop to eBay for $1.2 billion in cash, a move aimed at doubling down on its core marketplace.

Etsy joins a growing list of companies building native apps within ChatGPT, including Angi, SeatGeek, Tubi, and Wix. Developers have been able to build apps within the chatbot since October.

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